Shipping policy

Legal Notice

Trading Name: Trova

Business Owner: Debora Anne Hutchison

Business Structure: Sole Trader

Business Address: 10 Noble Place, Hawick, TD9 9QG 

Contact Email: sales@trovaglobal.com

Business Telephone: 07720664944

Website: https://trovaglobal.com

Business Information

Trova is an independent UK-based online retail business offering spiritual, holistic wellbeing and lifestyle products.

Trova is operated by Debora Hutchison as a sole trader.

Customer Enquiries

For questions about orders, deliveries, returns or our products, please contact us using the email address above.

Consumer Rights

Nothing in our website policies or terms and conditions affects your statutory consumer rights under applicable UK law.

Trova – Find your balance. Discover your path.

Delivery Locations

Trova currently delivers to addresses within the United Kingdom only. We do not offer international shipping at this time.

Delivery Charges

Standard UK delivery costs £2.99 per order.

Delivery charges are displayed at checkout before payment.

Estimated Delivery Times

Our estimated standard delivery time is 3–5 business days.

Business days exclude weekends and UK bank holidays.

Delivery times are estimates, not guaranteed dates. Processing times, courier delays, busy periods and delivery locations may affect when your order arrives.

If your order is delayed, please contact us and we will investigate.

Order Processing and Dispatch

Trova works with independent UK suppliers who prepare and dispatch products directly to our customers.

If your order contains products from different suppliers, items may arrive in separate parcels and on different days.

Delivery Issues

If your parcel has not arrived within the estimated delivery period, please contact us at sales@trovaglobal.com, quoting your order number.

We will investigate the delivery and work with you to resolve the issue.

If goods are lost or damaged in transit before reaching you, we will arrange an appropriate remedy in accordance with your statutory consumer rights.

Incorrect Delivery Details

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to correct the details before dispatch, although changes cannot always be guaranteed once an order has been processed.

Contact Us

For questions about shipping, deliveries or missing parcels, please email:

sales@trovaglobal.com

We aim to respond within two working days.